The Charter and the General Conditions of the Site form a contractual whole. All capitalized terms not defined in this Policy are defined in the Terms and Conditions available here .
As part of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016 (“GDPR”) and under the conditions set out below. .
Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in connection with the provision of our Services or communication about these Services exclusively, in strict compliance with the GDPR.
We only collect personal data that is adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. Thus, you will never be asked to enter personal data considered "sensitive", such as your racial or ethnic origins, your political, philosophical or religious opinions.
By registering on the Site, you authorize us to process your personal data in accordance with the Charter. If you refuse the terms of this Charter, please refrain from using the Site and the Services.
1. In which cases do we collect your personal data and what data is collected?
We may collect and store your personal data, in particular when you:
- browse the site
- Create an account
- subscribe to the newsletter
- pay online
- leave a review
- contact us
We use your personal data to enable the implementation and management of the Site Services and to respond to your specific requests. We also use your personal data in order to operate and improve our Services, our Site and our approach. This information is used only by us and allows us to better adapt our Services to your expectations.
If you decided to receive emails and messages from us when creating your Account, you will then receive electronic and alphanumeric messages relating to our products and promotions. We will then use the personal data you provided when registering. You can unsubscribe from these mailings at any time.
1.1 Browsing the Site
Login data. Each time you connect to our Site, we collect personal data such as, in particular, your IP address and the MAC address of your computer, the date and time of connection, as well as information on the Navigator that you use.
1.2 Creating an Account
Access to some of our Services requires the prior creation of an Account. In accordance with the General Conditions, you will be asked to enter a certain amount of personal data when creating your Account, in particular your first and last names, your postal address, your email address and your telephone number.
1.3 Subscription to our Newsletter
When creating your Account, you can give your prior consent to receive our newsletters concerning news, new products, services and promotions, within the framework of the Services.
You can also consent directly to receiving our newsletters by entering your email address in the places provided for this purpose on the Site.
In any case, you have the right to withdraw your consent to receive such newsletters at any time and free of charge under the conditions provided for in paragraph 6 of the Charter.
In order to respond to requests that you may make to our Customer Service and to confirm the information concerning you, we may use your surname, first name, e-mail address and telephone number.
2. How do we protect your personal data?
We have implemented technical and organizational security measures to guarantee the security, integrity and confidentiality of all your personal data, in order to prevent them from being distorted, damaged or that third parties not authorized have access. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and their probability.
However, it is specified that no security measure being infallible, we are not able to guarantee absolute security of your personal data.
Furthermore, it is your responsibility to ensure the confidentiality of the password allowing you to access your Account. Do not share this information with anyone. If you share your computer, remember to log out before leaving a Service.
3. In which cases do we share your personal data?
3.1 Sharing your personal data with third party companies
When browsing the Site, your personal data may be transmitted to external service providers. These third parties perform a service on our behalf and on our behalf to enable the proper functioning of credit card payments and other Services.
Personal data may be transferred to countries outside the European Union. In accordance with the GDPR, all transfers of personal data to a country located outside the European Union and/or not offering a level of protection considered sufficient by the European Commission have been subject to cross-border flow agreements. in accordance with the standard contractual clauses issued by the European Commission.
Other transfers of personal data to the United States are governed by the EU – US PRIVACY SHIELD (European Union-United States Data Protection Shield).
We will never share, without having obtained your prior consent, your personal data with third-party companies for marketing and/or commercial purposes.
3.2 Sharing with authorities
We may be required to disclose your personal data to the administrative or judicial authorities when their disclosure is necessary for the identification, arrest or prosecution of any individual likely to prejudice our rights, of any other user or a third. Finally, we may be legally required to disclose your personal data and cannot oppose it in this case.
4. How long do we keep your personal data?
We will only keep your personal data for the duration of your registration on the Site in order to ensure your identification when you connect to your Account and to allow the provision of the Services.
Thus, if you unsubscribe from the Site, your personal data will be erased and only kept in archive form for the purposes of establishing proof of a right or a contract.
In any case, we will keep your personal data for a period not exceeding that necessary with regard to the purposes for which they are processed in accordance with the uses set out in this Charter and in compliance with laws and regulations.
5. Cookies: how do we use them?
5.1 What is a cookie ?
A cookie is a text file likely to be placed in a terminal when consulting an online service with browser software. A cookie file allows its issuer, during its period of validity, to recognize the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer.
In any case, the cookies placed on your navigation device with your consent are destroyed 13 months after they are placed on your device.
5.2 What are the cookies issued on our Site used for?
The cookies we issue allow us to:
- to establish statistics and volumes of visits and use of the various elements making up our Site (headings and content visited, routes), allowing us to improve the interest and ergonomics of the Site and, where applicable, of our products and services ;
- to adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the hardware and viewing software or reading that your terminal has;
- store information relating to a form that you have completed on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (subscribed service, content of an order basket, etc.) ;
- to allow you to access reserved and personal areas of our Site, such as your Account, using identifiers or data that you may have previously entrusted to us and to implement security measures, for example when you are asked to log in to a content or service again after a certain period of time.
During your first visit to the Site, a cookie banner will appear on the home page. A clickable link allows you to find out more about the purpose and operation of cookies and refers to this Charter. Continuing to browse on another page of the site or selecting an element of the Site (in particular: image, text, link, etc.) materializes your acceptance of the deposit of the targeted cookies on your computer.
5.3 How can you control the cookies used?
You can configure your browser software at any time so that cookies are saved in your terminal or, on the contrary, that they are rejected (either systematically or according to their issuer). You can also configure your browser software so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie can be saved in your terminal.
5.4 How to configure your navigation software?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes in terms of cookies. Below you will find information about the main browsers.
Internet Explorer / Edge
In Internet Explorer, click the Tools button, then click Internet Options.
On the General tab, under Browsing history, click Settings.
Click the View Files button.
- Go to the Tools tab of the browser then select the Options menu
- In the window that appears, choose Privacy and click on Show cookies
- Access Settings via the browser menu (Safari > Preferences)
- Click Privacy.
- Access Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences).
- Select Advanced Settings
- Click on Content settings and then on Cookies.
6. What are your rights?
You are the only ones to have communicated to us the data in our possession, via the Site. You have rights over your personal data. In accordance with the regulations on the protection of personal data, in particular articles 15 to 22 of the GDPR, and after having proved your identity, you have the right to ask us for access to the personal data concerning you, the rectification or erasure thereof.
In addition, within the limits set by law, you also have the right to oppose the processing, to limit it, to decide on the post-mortem fate of your data, to withdraw your consent at any time and the right to portability. personal data provided.
You can contact our Services to exercise your rights at the following email address: firstname.lastname@example.org or at the following postal address: Pepin, 15 avenue de Mont à Camp, 59160 Lille, attaching a copy to your request of an identity document.
In addition, you can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email. You can also unsubscribe by sending a message to the following address: email@example.com
7. Can we modify the Charter?
We reserve the right to modify the Charter at any time. It is therefore recommended that you consult it regularly. If there are any changes, we will post those changes on this page and where we deem appropriate based on the purpose and significance of the changes made.
Your use of the Site after any changes means that you accept those changes. If you do not accept certain substantial modifications made to this Charter, you must stop using the Site.
8. Data Protection Officer and contact
We have appointed a Data Protection Officer (DPO) with the CNIL (Designation No. DPO-102885). The contact details of our Data Protection Officer are as follows:
15 avenue de Mont à Camp
06 13 50 47 31
For any question concerning your personal data or if you wish to delete your Account, please contact us at the following postal address: Pepin, 15 avenue de Mont à Camp, 59160 Lille, (indicating “Privacy – Data Protection ”), or by email to firstname.lastname@example.org
9. The National Commission for Computing and Liberties (“CNIL”)
We remind you that you can contact the CNIL directly on the CNIL website or by mail at the following address: Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715, 75334 PARIS CEDEX 07.